Jar Return Program • simple & human

Every 6 jars returned = 1 jar free

Root & Remedy is made in small batches, and glass is premium. If you’d like to support the craft (and keep waste low), you can send jars back at your own cost. We’ll apply your free jar when you place your next order.

💬 Start my jar return on WhatsApp Check my credit
Credits are applied manually via WhatsApp.
Credits stack Return 12 jars and get 2 free jars. You cover return shipping. We credit your account after jars are received + counted, and apply your free jar(s) on your next order.

How it works

Step 1

WhatsApp us

We’ll share the return address and log your name + number so your credit is tracked correctly.

Step 2

Courier jars back (your cost)

Use any courier. Pack safely. Then send us your tracking link so we can match the return to you.

Step 3

We credit you

Once received and counted, we confirm your credit. Your free jar is applied when you place your next order.

Program requirements

✓
Rinsed jars + lids — labels can stay on.
✓
Safe condition — no chips, cracks, or broken glass.
✓
Return shipping is on you — and we reward you with a full free jar.
✓
Credits stack — tracked manually via your name + mobile number.

FAQ

Do I need to sterilise the jars?

No — a quick rinse is enough. We do proper sanitising on our side.

When do I receive my credit?

After we receive and count your jars, we confirm your credit via WhatsApp.

How do I claim the free jar?

When you place your next order, tell us on WhatsApp and we’ll add the free jar automatically.

Why do I cover return shipping?

It keeps the program fair — and lets us reward you with a full free jar, not a tiny discount.

Ready to return jars? Tap “Start my jar return on WhatsApp” above and we’ll guide you.